The purchase of any travel services offered by OWLS (hereinafter referred as ‘OWLS’ ) constitutes a contractual arrangement between OWLS (‘First Party’) and Client (hereinafter referred as ‘You’) (‘Second Party’). Both Parties are hereinafter referred as (‘Parties’). Booking of services with OWLS represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.
Trekking, Peak climbing and mountaineering in Himalayan region carries an inherent risk to life and property of both Parties. The weather changes in minutes causing injury and death, which is beyond OWLS control. OWLS does its best to reduce all types of risks, discomfort and hazard to the best of their ability (within financial constraints), yet there are chances of accidents, mishaps and deficiency in service. Therefore, you must agree with these terms and conditions. Please ensure that you read carefully and understand these terms prior to confirming your booking.
Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.
OWLS offers adventure(s) and trek(s) that require varied levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather and/or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same.
OWLS is not a medical expert(s) and it is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join a trip. OWLS takes no responsibility for your inability to cope with the level of difficulty on a trip. While most treks do not require specific preparation, a reasonable level of fitness adds to your experience. The onus of being fit, healthy and in shape before getting on the trip rests with you. You are solely responsible for ensuring that you are ready for the trip in every way, including physical and mental conditioning. You are also expected to carry the right clothing and equipment. While there is no age limitation on any of OWLS trips, any disability, pregnancy, mental or physical or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the adventure to OWLS. You also undertake that You and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to Your own wellbeing or to others on a trip.
Failure to share this information with OWLS can result in immediate termination of your trip at any stage of the trip with full cancellation penalty. OWLS reserves the right to decline, accept, and/or remove from a trip, any participant, at his or her sole expense, whose condition could create a hazard to any other member of the trip, including themselves.
You are solely responsible for verifying the correct dates mentioned on the travel documents.
All necessary documents should be presented in advance. OWLS is not accountable in case of any trip formality not being completed in time before the trip departs or absence of essential papers and documents.
Your safety and enjoyment is OWLS(s) prime concern. OWLS therefore carries out their responsibility honestly & sincerely to ensure that your trip is trouble–free as desired. In pursuance of this responsibility, OWLS reserves the right to modify or cancel the trip or part of the trip under circumstances, including but not limited to, Acts of God, road blockage, political unrest, cancellation of flight, delayed arrival, sickness, accidents, events beyond OWLS control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible OWLS shall intimate you of such changes in advance or while on the trip.
All the communication will be done through the email ID submitted by the candidate in the enquiry form. OWLS is not responsible for loss or delay of communication due to incorrect email ID submitted by the candidates.
In case of change in email ID, OWLS should be informed in writing on contact@gooutwithowls.com at the earliest.
Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on-trip. OWLS is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveller’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.
You are required to behave in a manner that is acceptable and conducive to group travel. OWLS reserves the right to terminate your trip (if you are found to be causing distress / annoyance to co-travellers, endanger/damage property of any supplier or of other travelling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.
You also agree to abide by the authority of the group leader designated by OWLS. The decision of the Outdoor Instructor is binding on all participants on matters that affect the safety or well-being of any person participating in the trip. Behaviour that causes danger, distress or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation from the trip, with no right to refund for missed or unused services.
OWLS makes every effort to ensure comfort of our guests, but OWLS requests your understanding that the amenities in the Himalayan region may not be the same as the ones you are accustomed to, at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, enthusiasm and be prepared for compromises before you choose to undertake this adventure.
Inclusions for each trip are different and the accommodation, meals, arrival or departure transfers, guides, entrances fees, equipment and baggage handling, if included, are as specified with the itinerary.
Unless otherwise stated, insurance, international and domestic airfares, cost of obtaining passports and visas, airport departure taxes, excess baggage charges, gratuities to guides, drivers and camping staff, meals other than those specified in the itinerary, beverages, personal expenses such as laundry, phone calls and optional tour prices are extra.
You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural and geographical attributes present certain risks, dangers and physical challenges. By booking a tour with OWLS, You accept that you are aware of the personal risks, dangers and challenges attendant upon such travel and that you assume the risks involved. You hereby assume all such risks and release OWLS from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges and laws in effect as well as your local embassy contacts in each destination.
You are requested to understand that to run such an enormous operation, OWLS hires the services of Third Parties who are professionals in their field. You hereby undertake to absolve OWLS from any liabilities, vicarious or otherwise arising from deficiency in service of these third parties. OWLS will not be responsible for any harm, loss or damage to your luggage, belongings or self when carried by porters, ponies or vehicles, during the trip, your arrival and departure or stay at the hotel/guest house.
OWLS reserves the right to take photographs of you during any trip and can use photos shared by you through email, whatsapp, any website link for promotional purposes. By booking or participating in a trip with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using your images in photographs and videos that may be used for promotional material, website, social media, collateral and any other marketing and publicity materials. OWLS does not require your prior consent and does not need to compensate you for such use of Your photographs or videos. However, OWLS does cater to media professionals. Should you have any reservations about your images not being used, please inform OWLS at the time of booking your trip.
OWLS has taken every reasonable step to ensure that the trip preparation meets the required standard. It has carefully selected its service providers and ensured that service-descriptions are accurate. However, OWLS only selects and inspects them and has no control in their management and running, OWLS cannot be held liable for injury, damage, loss, accident, delay or irregularity which may arise (directly or indirectly) through acts or deficiencies of suppliers engaged in delivering a specific service. Terms and conditions of suppliers when applicable are expressly indicated when they are. This is the official website of OWLS and by visiting and browsing it; you are legally accepting and complying with the company’s Terms and Conditions which, along with the privacy policy, administer your relationship with the company and the website.
‘OWLS’ or ‘us’ or ‘we’ implies the company and its directors. The word ‘you’ implies the viewer or the user of the website.
The web pages / content of the website can change anytime without prior notice and is only to supply general information to you. We or any third party do not offer any kind of warranty or guarantee regarding the content’s accuracy, information, timeliness and performance of this website for any definite reason or purpose. If you find any information or materials inaccurate to your knowledge, we explicitly eliminate such acknowledgement as per the Law. We are not accountable for your usage of the website’s information and materials. It shall be at your own risk and responsibility to acquire and accept any information, product and services provided by us to meet your specifications.
We are the owner of the website and have been authorized the license of the same. Therefore, if any duplication of the layout, design, style, graphic, appearance and other licensed content is made, we are permitted to take legal action against the offender. Copyright law applies and shall be exercised.
We shall pursue all available legal actions criminal and/or civil against unauthorized use of the website that can cause damage to the company.
You shall not link our website to your own or to some other web page without acquiring a written consent from us. For providing more information, we might add informative links to other websites. This shall not be considered as an endorsement of the other website and we are not responsible for any content or material provided by them. We have sincerely acknowledged all the trademarks mentioned in the website which are not owned by us. Having mentioned the above, any dispute raised by you which is offending, our website or company is subject to the Indian Laws and Regulations.
